If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your message to thataintbadorders@gmail.com — this quick and simple step helps us provide a speedy resolution. Because products are made to order, we don't accept general returns or sizing-related returns. Orders can be changed or cancelled until production begins, usually within 18 to 24 hours. Details below.
Order Processing & Shipping +
Every item is made to order. As soon as your payment goes through, your order is sent automatically to our print partner and production usually begins within 18 to 24 hours. Some orders go into production right away.
When your order ships, a tracking number is added to your order automatically and you'll get a shipping email with the link. You can also check status any time from your order confirmation email.
Cancellations & Changes +
You can cancel or change an order until production begins, which is typically 18 to 24 hours after you order. Email thataintbadorders@gmail.com right away with your order number and what you'd like changed. The sooner we hear from you, the better the odds we catch it in time.
Shipping address changes can be made up until the moment your order ships.
Once an order is in production it can no longer be cancelled or changed, because it's already being printed just for you. If something's wrong with what arrives, see below — we'll make it right.
Damaged, Wrong, or Missing Items +
If your item arrives damaged, is the wrong color or size from what you ordered, or is lost in transit, we replace it at no charge.
For the fastest resolution, email thataintbadorders@gmail.com with your order number and a photo of the issue. The best photos are on a flat, well-lit surface with the tag and the problem area clearly visible. You have 30 days after delivery to report a quality issue.
Returns & Refunds +
Because every product is printed to order, we can't accept general returns, exchanges, or returns for sizing. Please double-check the size chart on the product page before ordering.
Refunds are issued for quality issues that can't be resolved with a replacement, and for orders cancelled before production. Refunds go back to your original payment method and usually appear within 7 to 10 business days, depending on your bank.
Accepted Payment Methods +
Checkout is handled securely by Shopify. We accept credit and debit cards, Shop Pay (including installments), PayPal, Google Pay, Apple Pay, and Venmo.
International Orders +
International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country's customs policies, please contact your local customs office. If such a fee is imposed on your package, you are responsible for its payment.